The operating system for AI-first customer experience.
Vela OS turns a full enterprise CX offering into one measurable surface — a dual-mode agency command center and customer portal, where every AI engagement is priced, delivered, and proven in ROAI (Return on AI Investment).
ROAI = (Value delivered − AI cost) ÷ AI cost
A 5.0× ROAI means every $1 of AI spend returned $5 of measured value — hours saved + revenue uplift.
The 66-second tour.
A motion walkthrough of the whole platform — dual-mode command center and customer portal, the Vela line, live usage-based billing, and the ROAI proof — before you open the live demo.
CX leaders don't just win on experience — they win on growth.
Buyers expect AI-grade, cross-channel experiences. The gap is proof: most AI spend can't show what it returned. Vela OS closes that gap.
One platform, two modes.
The same engagement, seen from both sides of the table — so the practice runs the portfolio and the customer sees their own outcomes, in real time.
Run the whole portfolio
- Portfolio ROAI, revenue and margin across every client
- Client directory with health tiers and per-account deep dives
- ROAI analytics — value created per $ of AI invested
- Billing: invoices, contracts, and live usage data from Metronome
Show the customer their outcomes
- A personal ROAI Center — "your AI is paying for itself"
- Active projects across the six CX pillars
- An AI marketplace to launch new agents in a click
- Self-serve billing, usage, credits and top-ups
Six CX pillars, powered by the Vela line.
An end-to-end customer-experience capability — from strategy to run — with agentic AI products layered across the funnel.
Maturity assessment, marketecture and journey analysis.
Research, adaptive UI, design systems and usability testing.
DXP build/re-platform, MarTech and DX engineering.
Composable commerce build, B2B/B2C, accelerators.
CDP & Customer 360, analytics portals, AI agents.
L1–L3 maintenance, 24×7 monitoring and ops support.
Every product, on real output.
One short per product. Nothing in them is illustrative — each figure on screen is read from a live API response, including a real store that turned out to be blocking Google's AI crawler.
Every engagement, measured in ROAI.
Return on AI Investment is the metric that runs through the whole platform — hours saved plus revenue uplift, divided by what the AI cost. It's on every client card, every deep dive, and the customer's own portal.
ROAI = (Value − AI cost) ÷ AI cost
Value = hours saved + revenue uplift, measured per engagement.
Because the number is consistent across the portfolio and the customer view, the practice and the client are always looking at the same source of truth — which makes renewals and expansion a data conversation, not a debate.
Live usage-based billing, wired to Metronome.
The Billing → Live panel reads a real Metronome account through a secure, read-only Worker proxy — the API key never reaches the browser. Customers, contracts, commits, credits, usage drawdown and invoices are all real billing objects.
- 7 customers on prepaid-commit (Enterprise/Gov) or hybrid (platform fee + usage) models
- Finalized + draft invoices with real totals — and 6 months of revenue history
- Commit/credit balances drawing down against metered usage
- A full offering catalog: billable metrics, products, rate cards and packages
It proves the commercial model is real, not painted on: usage-based pricing, committed-spend drawdown, government Net-60/PO flows and self-serve top-ups all run on production billing infrastructure. The same proxy pattern drops into a real deployment unchanged.
See the live billing panel →Real FPT outcomes behind the demo.
The case results surfaced in the dashboard are drawn from FPT's actual engagements across AEO, commerce and Data & AI.
Regenerated and restructured the corporate site for AI-driven visibility — measured 7 weeks after deployment.
Won AI answer-box citations and cut acquisition cost — with no cannibalization of Google traffic.
Composable B2B marketplace for a Vision-2030 megaproject, delivered end-to-end against a critical timeline.
First ASEAN Salesforce Data & AI CoE — reusable accelerators across Sales, Service, Marketing, Data Cloud and Agentforce.
A 7-step walkthrough.
Each step opens the exact view in a new tab. Read the italics aloud as your talk track. Total run time ≈ 6–8 minutes.
Agency overview — the portfolio at a glance
Open on blended ROAI, revenue and margin across all clients.
"This is how the practice sees the whole book of business — and the headline is ROAI, not just revenue."
ROAI analytics — how value is measured
Show the formula, the trend, and the per-pillar breakdown.
"Every dollar of AI spend is tied to measured value — hours saved plus revenue uplift."
Client deep dive — drill into one account
Open Verdano Foods: ROAI, active services, and the real AEO case result.
"Here's a single client — projects, spend, return, and the proof behind it."
Billing → Live — real Metronome data
Pick a customer; show finalized invoices and commit drawdown.
"This isn't mocked — it's a live billing account read through a secure proxy."
Switch to the customer portal
Same engagement, the customer's view — their ROAI Center.
"Now flip the table — this is exactly what the client logs in and sees."
AI marketplace — launch an agent
Walk the launch flow for a new Vela agent.
"Expansion is self-serve — the customer can add an agent in a click."
Customer billing & usage — the loop closes
Show credits, usage drawdown and a top-up.
"Usage, credits and invoices — the same numbers the agency side bills on."
Leave-behinds.
The same story, packaged three ways — a 66-second explainer to watch, a deck for the room, and a one-pager to forward.
Vela OS — Explainer ↗
A 66-second motion tour: dual-mode platform, the Vela line, usage-based billing and real proof.
Watch the explainer (.mp4)The Vela line — all five products ↗
One film across Vela AEO, Assist, Recs, Commerce and Scan, with the per-call rate for each.
Watch the line film (.mp4)Vela OS — Demo Deck ↓
Branded presentation: opportunity → platform → ROAI → live billing → proof → demo flow.
Download deck (.pptx)Vela OS — One-Pager ↓
Executive brief with the pitch, six pillars, real proof and the demo steps — print & share friendly.
Download one-pager (.pdf)